Data Protection Policy

Sv999 Privacy Policy — Your Data Is Safe With Us

Sv999 takes the privacy of your personal information seriously. This policy explains what data we collect, why we collect it, and how we keep it safe.

Last updated: January 2026

Why Your Data Is Safe With sv999

We follow internationally recognized data protection standards.

SSL Encryption

All data transfers are protected with 256-bit SSL encryption. No third party can access your information in any way.

Secure Data Storage

Your information is stored on encrypted servers. Multiple layers of security are in place to prevent unauthorized access.

No Sale of Data

Sv999 never sells your personal information to third parties. Your privacy is not a commodity.

Data Minimization

We only collect the information necessary to provide our services. Collecting data beyond what is needed goes against our policy.

Right to Erasure

You may request the deletion of your personal information at any time. We are obligated to fulfill such requests within applicable limits.

Data Breach Notification

In the event of a data breach, we will promptly notify the affected members and take the necessary action.

Sv999 ("we", "us", "our") provides online gaming and Sports Betting services in Bangladesh and across the world. This Privacy Policy explains what information we collect from users of our website and app, how we use it, and the steps we take to keep your data secure.

By using sv999's services, you agree to this Privacy Policy. This policy is part of our Terms and Conditionsmust be read together with.

This policy applies to the sv999 platform only. Third-party websites and payment gateways are governed by their own separate privacy policies.

1. What Information We Collect

A) Information Provided at Registration

When you create an account on sv999, the following information is collected:

  • Full name, email address, and password
  • Date of birth (for age verification)
  • Mobile number
  • Country of residence and current address
B) Identity Verification (KYC) Information

The following documents may be required for KYC verification prior to withdrawals or large transactions:

  • National ID (NID) or passport scan
  • Proof of address
  • Payment method details
C) Automatically Collected Information

Certain information is collected automatically while you use sv999:

  • IP Address & Device Type
  • Browser type and operating system
  • Site usage patterns and duration
  • Transaction history and gaming activity

sv999 never stores your full payment card number or PIN. Payment details are processed directly through a secure payment gateway.

2. How Your Information Is Used

Sv999 uses your information solely for the following purposes:

Purpose of Use What Information Is Used Basis
Account Management & Verification Name, email address, date of birth Contractual Requirements
Payment Processing Payment information, KYC documents Legal Obligations
Customer Support Contact details, transaction history Legitimate Interest
Sending Promotional Offers Email, Mobile Number Your Consent
Fraud Prevention IP, Device Information, Transactions Legitimate Interest & Legal Obligation
Platform Improvement Usage patterns, cookie data Legitimate Interest

Sv999 never sells your information to advertising companies. You can opt out of promotional messages at any time.

3. Who Your Information Is Shared With

Sv999 may share information with specific third parties in limited circumstances, as outlined below:

  • Payment Processors: Information required to complete transactions is sent to a secure payment gateway.
  • KYC Verification Body: With licensed verification agencies for identity verification.
  • Law Enforcement: With government authorities when required by court order or legal obligation.
  • Audit & Compliance: For periodic audits by the licensing authority.

Outside of these cases, sv999 does not share your information with any third party. All third parties are contractually bound to comply with sv999's data protection standards.

If anyone claiming to be an sv999 employee asks for your password or OTP, it is a scam. sv999 will never ask for this information.

4. Cookies & Tracking Technologies

Sv999 uses cookies and similar technologies to enhance your browsing experience.

Cookie Type
  • Essential Cookies: These are required to maintain your login session and keep the platform running.
  • Performance Cookies: To analyze how the site is being used.
  • Functionality Cookies: To remember your preferences and settings.
  • Marketing Cookies: To show you relevant offers — which you may decline.

Cookies can be disabled in most browsers. However, disabling cookies entirely may prevent some features of sv999 from working properly.

5. How Long Your Information Is Stored

Sv999 retains your information according to the following timeframes:

  • Account Information: For the duration the account is active and 5 years after closure.
  • Transaction Records: Generally 5–7 years as required by legal obligations.
  • KYC Documents: Up to 5 years after account closure.
  • Cookie & Analytics Data: Up to 2 years.

After the designated retention period, data is automatically deleted or anonymized. Where legal obligations require it, data may be retained beyond that period.

6. Security Measures

Sv999 applies industry-standard security measures to protect your information:

  • 256-bit SSL/TLS Encryption: All data is in transit.
  • Two-Factor Authentication (2FA): An additional layer of security on your account.
  • Firewall & IDS: To prevent unauthorized access.
  • Regular Security Audits: Periodic reviews conducted by an external team of specialists.
  • Staff Training: All staff receive regular training on data protection.

In the event of a security breach, we will notify the relevant authorities and affected members within 72 hours.

7. Your Rights Regarding Your Information

As an sv999 user, you have the following rights. To exercise any of them, please contact our support team:

1
Right of Access

You may request details of what information we hold about you.

2
Right to Rectification

You may request correction of any inaccurate or incomplete information.

3
Right to Erasure

You may request deletion of your data under certain circumstances.

4
Right to Restrict Processing

You may request that the use of your data be restricted in certain cases.

5
Right to Data Portability

You may request a copy of your information in a machine-readable format.

6
Right to Object

You may object to the use of your data for specific purposes.

8. Protection of Minors' Information

Sv999 is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that a minor has created an account, that account will be closed immediately and all associated data will be deleted.

Parents and guardians should ensure their children do not create accounts on sv999. If you are aware of a minor with an account, please notify our support team immediately.

9. Changes to the Privacy Policy

Sv999 may update this Privacy Policy as needed. For significant changes, we will:

  • Post a notice on the website.
  • Registered members will be notified via email or in-app notification.
  • We will update the "Last Updated" date at the top of the page.

Continued use of sv999 after any changes will be taken as acceptance of the updated policy.

10. Contact Us

For any questions or concerns regarding this Privacy Policy, please contact our Data Protection Team:

Live Chat — Available 24/7
Requests are typically responded to within 3–5 business days.

For more information, visit our Terms and Conditions and FAQ Page View.

Your Data Is Secure — Play With Peace of Mind

Register with sv999 and enjoy gaming on our safe, trusted platform.

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